Frequently Asked Questions
Welcome to the Voss and Vale Frequently Asked Questions Page
We are here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please do not hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
• Handling time: 1-2 business days
• Transit time: 6-9 business days
• Estimated delivery time: 7-11 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is Voss and Vale located?
Answer: Voss and Vale is a U.K-based fashion brand. We proudly offer a curated selection of high-quality apparel and accessories, with shipping available exclusively within the United Kingdom.
Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:
• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• MasterCard
• Shop Pay
• Visa
• Union Pay
• PayPal
For more details, please refer to our Billing Terms and Conditions.
Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days of receiving it. For more information, please check our return policy.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order, please contact us during this time frame.
Question #7: What is your return policy?
Answer: We have a simple and easy return process. For complete details, please visit our Return Policy page.
Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question #10: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at care@vossandvale.com.
Question #11: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #14: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.
Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
For More Information:
Business Name: Voss and Vale
Address: 6 Ring Hay Road, Bradford, BD4 0TZ, United Kingdom.
E-mail: care@vossandvale.com
Phone: +447903951657
Customer Service Hours: Monday to Friday: 10:00 AM to 5:00 PM (GMT)
We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Voss and Vale!